Privacy Policy: How We Handle Your Information

Last updated: October 2026

This policy explains what Olderby Tree Service ("we", "us") does with information when you visit olderby.living, call the phone number listed here or send in a request form. It is a general template and not legal advice.

What We Gather

Some details come straight from you. If you call or fill out a form, that can include your name, phone number, email address, location and notes about your tree or property.

Some details are collected automatically as you browse. These include your IP address, browser and device type, the pages you open and when you visit. Calls to the number on this site may be tracked, and some may be recorded, so we can check quality and handle billing.

Why We Use It

We use your information to:

• Match you with an independent tree removal provider in your area
• Send your request details to that provider so they can reach you and set up a visit
• Reply to your questions and messages
• See how the site and phone lines get used
• Make the site and the service better
• Meet legal duties and guard against fraud or misuse

Who Gets to See It

Olderby Tree Service is a referral service. When you ask for help, we pass your contact details and request to one or more independent providers or marketing partners so they can get in touch. Those providers are separate businesses, and each has its own privacy practices.

We may also share data with companies that help run the site and phone systems, such as hosting, analytics and call-tracking services. We may release information when the law requires it or when we need to protect our rights.

We do not sell your personal information for money. Some laws count sharing with marketing partners as a sale or a share. Where those laws apply, you may be able to opt out.

Cookies and Analytics

This site may use cookies and similar tools to see how visitors use it. You can control cookies in your browser settings. Blocking them may change how some pages work.

Your Choices

Depending on where you live, you may be able to see, fix or delete your personal information, or opt out of certain sharing. To ask, email contact@olderby.living. We may need to confirm who you are before we act.

Security and How Long We Keep Data

We take reasonable steps to protect your information. Still, no way of sending or storing data is fully secure. We keep information only as long as we need it for the purposes above, or as long as the law says we must.

Children

This site is not made for children under 13. We do not knowingly collect their personal information.

Updates to This Policy

We may change this policy from time to time. The date at the top shows the most recent update.

Questions

If you have questions about this policy, email contact@olderby.living.